(804) 939 7539 info@halfortmedical.com

An overview of how our IT staffing works you

We make it easy for you to hire, train and work with the remote staff. In just a few steps you are able to add a remote staff member to your business and use them to their full potential. Different staff provides different types of services, please get in touch with us outlining your requirements so that we can help you find the perfect staff for your business.

Virtual Assistant

  • Email Management/Filtering.
  • Setting up Autoresponders (Aweber, Mailchimp)
  • Booking appointments with clients.
  • Following up with clients/customers (sending thank you and other reminder emails)
  • Receptionist duties (answering occasional calls)
  • Calendar Management
    and much more

IT Support

  • Installing and configuring computer hardware software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests

IT Developers

  • PHP
  • Java/C#
  • C++
  • Ruby/Ruby on the rails
  • Python
  • .Net
  • Take up any other development as assigned

Customer Support

  • Resolve customer complaints via phone, email, mail, or social media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.

IT Professionals

  • Project Manager
  • Network Administrator
  • Cloud Engineer
  • Software Engineer
  • Data Scientist

Data Entry

  • Preparing and sorting documents for data entry
  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted
  • Resolving discrepancies in information and obtaining further information for incomplete documents
  • Creating data backups as part of a contingency plan
  • Responding to information requests from authorised members
  • Testing new database systems and software updates

Accounting/Book Keeping

  • Recording the financial transactions of a business in bookkeeping software (such as MYOB or QuickBooks), spreadsheets or databases.
  • Arranging payment of accounts.
  • Preparing and sending invoices and receipts to debtors.
  • Processing payroll and maintaining employee records.
  • Carrying out bank reconciliations.
  • Reporting for preparation of a Business Activity Statement (BAS).
  • Checking figures and reporting for accuracy.
  • Reporting any irregularities in data to management.
  • Producing balance sheets, income statements and other financial documents.

Medical Biller/Coder

  • Perform posting charges and completion of claims to payers in a timely fashion
  • Submit billing data to insurance providers
  • Work claims and claim denials to ensure maximum reimbursement for services provided
  • Perform Medicare/Medi-Cal reviews and audits
  • Implement, maintain and report on programs initiated by the practice

Front Desk/Reception

  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Prepare outgoing mail by drafting correspondence, securing parcels etc

 

Marketing and Sales

  • Markets products by developing and implementing marketing and advertising campaigns
  • Tracking sales data
  • Maintaining promotional materials inventory
  • Planning meetings and trade shows; maintaining databases
  • Preparing reports
  • Create a smooth sales process for products and services
  • Find new sales leads

Online Chat Management

  • Speak to potential customers online
  • Assisting current customers with their queries
  • Provide technical support if possible
  • Follow up on online leads 
  • Forwading potential customer info to sales/marketing department
  • Direct complex issues to the management to ensure customer satifaction

HR Recruitment

  • Partnering with hiring managers to determine staffing needs
  • Screening resumes
  • Performing in-person and phone interviews with candidates
  • Administering appropriate company assessments
  • Performing reference and background checks
  • Following up on the interview process status
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Communicating employer information and benefits during screening process

Front Desk/Reception

  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

 

Customer Support

  • Resolve customer complaints via phone, email, mail, or social media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.

IT Professionals

  • Project Manager
  • Network Administrator
  • Cloud Engineer
  • Software Engineer
  • Data Scientist

Step by step guide on how to hire a remote staff

One Click

Once your specific requirements are submitted, we start working to find the most suitable candidate for your business

d

Shortlist

We then shortlist candidates on your criteria

A

Kickstart

Candidate’s data will be shared with you for final interview

Z

Job Offer

Once you select the final candidates, we process the hiring of the candidate. Payroll and monitoring of remote staff is our responsibility, that we take care of efficiently

Equip

We thoroughly prepare hired staff with knowledge about your company and the job description, as well as sharpen the skills required to accomplish the job effectively.

Supervise

We supervise staff on their punctuality, objective achievements, motivation, dedication and submit feedback to you periodically.

Halfort Cyber vs Freelance Work

Freelance Work Challenges

  • Freelancers are hired for specific projects
  • Freelancers work on inflexible schedules, which makes them only available outside of working hours as they work on their own convenient time, not yours
  • Freelancer’s responsibilities are limited to the project assigned

Halfort Cyber Benefits over Freelance Work

  • Our remote staff consists of employees working at our premises under direct supervision
  • Their working hours are matched to your organization’s working hours
  • Remote staff is available for direct access from your business
  • Our offices are secure according to HIPAA security complaince. Our staff is monitored for DLP and our secure servers prevent any unathorized access